JOB DETAILS

Responsible to:   Operations Manager

Hours of work:     8 hrs p/wk (hours/days flexible) with potential for less/more hours

Job Type:              Fixed term contract of 6 months, with possibility of extension

Pay:                       £10.00 per hour

Job benefits:        28 days annual leave pro rata (including bank holidays), time off in lieu, pension scheme, regular training and supervision.

*A car driver with access to own vehicle is required for this post

*This post is subject to enhanced DBS clearance

 JOB PURPOSE

• To assist people with acquired brain injuries in their rehabilitation and recovery by supporting them to improve independent living skills, cognitive rehabilitation, and social engagement, to maximise independence and quality of life
• This will involve preparation and planning of activities, 1:1 support and participation in group sessions. Duties are conducted either within a rehabilitation centre, in individuals’ homes or out in the community, across the counties of BANES and Wiltshire
• To listen to and understand the needs of the clients and help agree a support plan
• To understand the risk management process including identifying safeguarding concerns and preparing risk assessments
• To monitor progress and update support plans / I-Statements on a regular basis
• To assist in the development of activities, progress monitoring and adhere to all reporting procedures
• To work as an effective member of a supportive and cohesive team

RESPONSIBILITIES & TASKS

Client journey:

• Support clients to define and work towards desired goals and key outcomes using ‘I-statements’, or other agreed methods. Providing feedback and observations to the Operations Manager
• Listen actively to your clients, understand what they would like to achieve and agree SMART goals that will help the client towards these goals
• Ensure the safety and welfare of clients, reporting any safeguarding or other concerns to your supervisor or manager
• Identify and work with other agencies who can support the client, signpost or accompany the client to new or other complementary services
• Liaise with external health and social care professionals or other statutory and voluntary agencies in the coordination of support and referrals regarding your clients
• Ensure client I-Statements are adequately reflected in daily activities, including independent living skills, social and community support and cognitive rehab exercises

Service delivery:

• Prepare and deliver activities with small groups or individuals in line with their desired outcomes. These could be undertaken in the day centre setting, in people’s homes, in the community or virtually
• Communicate with and support colleagues and volunteers who are assisting you with service delivery
• Follow up and report on non-attendance and keep Operations Manager informed
• Take ownership for identifying and solving problems as they arise
• Research, plan and develop new cognitive rehabilitation-based exercises and activities that can be used with your clients or in group sessions, ensuring there is an interesting and varied programme of activities for clients
• Assist with the running of the day centre as and when required, including set up, pack down and debriefs
• Maintain client records, keeping details up to date and informing the Area Supervisor or Operations Manager of any changes to clients’ personal circumstances or details
• Bring to the attention of senior staff any problems that might arise in the running of 1:1, group-based or day centre sessions

Support to families and carers:

• Provide a listening ear, support and advice to family members and carers, and signpost to other relevant services where appropriate
• Involve family members and carers in planning client support where appropriate

Administrative and other responsibilities:

• Maintain regular contact with the Operations Manager and Area Supervisor and proactively engage with staff meetings
• Respond to emails, messages and other correspondence in a timely and professional manner
• Maintain up to date records of your clients’ goals, achievements, activities. Submit session reports within requested deadlines, and complete other admin tasks in a timely manner e.g. timesheets, leave requests, check-ins and check-outs, research, support and signposting tasks etc 
• Work with and alongside volunteers and other staff, being professional at all times
• Attend awareness raising and fundraising events, representing Headway Bath and District professionally

Training and Development:

• This is a varied role which is stimulating, challenging, and rewarding. There will be occasions when you have to be prepared to undertake tasks which you may not be familiar with. A positive and committed approach to continued professional and personal development is essential, as is reflective practice
• Fully participate in the supervision and appraisal process
• Attend mandatory training as required
• Be proactive in identifying personal training needs and raise with Operations Manager
• Carry out any other duties that may be specified from time to time by the Board of Trustees or management team.

N.B. COVID-19 considerations:
A robust risk management process is on place for any type of support you will be asked to deliver. PPE is provided where necessary and regular testing is required.

For full job description, person specification and application form please email operationsmanager@headwaybath.org.uk