Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Role: Travelling Communities Service Manager

Salary: £23,002.40 per year (full time equivalent £28,753)

Hours: 30 hours per week

Contract type: Permanent

Location: Wiltshire (Devizes / Chippenham) and Bath

Additional information:

• Participation in our on-call out-of-hours rota, £100/week when on-call
• Expectation to spend one day per week based in Bath
• A valid UK driving license and access to own vehicle - business insurance will be required for roles involving travel for work

The Role:

As a Service Manager, you will play a critical role within our organisation by overseeing our Travelling Communities service across B&NES and Wiltshire. You will lead a team in providing person-cantered support to those from communities such as Gypsy, Roma, Traveller, and Boater.

Your primary responsibility will be to lead the service, ensuring that the support provided to clients and staff meets high-quality standards. Your day-to-day activities will include guiding staff in their roles, ensuring the efficient and smooth operation of the service, writing reports, and implementing positive changes based on client feedback. Additionally, you will regularly engage with external stakeholders and commissioners to foster collaboration and support.

Responsibilities include:

• Provide operational management and staff line management, including setting of targets, monitoring, and addressing any performance issues
• Ensure clients are provided with high-quality, person-centred services which take a strengths-based and trauma-informed approach
• Establish positive working relationships with external agencies to maximise opportunities for clients
• Lead strategic engagement with commissioners, local authority stakeholders and other relevant service providers in both B&NES and Wiltshire
• Carry out, within reason, any other duties necessary to achieve the smooth running of the service and undertake other organisational duties, which are broadly in line with the above key responsibilities

Qualifications / Requirements:

• A valid UK driving licence and access to own vehicle - business insurance will be required for roles involving travel to work.
• Understanding of the impact of social exclusion and inequalities
• Relevant experience at a managerial level within the sector
• Proven knowledge and understanding of the specific challenges facing travelling communities

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
• 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays
• 30% staff discount at Julian House charity shops
• 20% staff discount at Julian House bike workshops
• A generous and competitive pension scheme
• Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• 6 weekly Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Get in touch

If you have any questions about the Travelling Communities Service Manager role, please get in touch with the Recruitment Team at recruitment@julianhouse.org.uk. We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!