Purpose of the Role

To provide the highest possible level of support to our clients.  

As well as working with clients, this role involves liaising closely with our workshop tutors, admin team and external providers to ensure clients are safe, gain maximum benefit and the best possible experience of their time with us.

The role reports to the CEO.

Main Duties and Responsibilities

Work closely with referral agencies, funding agencies and workshop tutors to manage our waiting list, proactively keeping all relevant stakeholders informed about anticipated placement time frames.

Work closely with admin team to ensure that all paperwork is completed in a timely manner and that relevant information is shared with key stakeholders (CEO, external agencies, etc.) to ensure clear communication and a joined up approach to supporting clients to achieve the best possible outcomes.  This includes supporting the DBS screening process by following up disclosures and completing risk assessments where needed 

Coordinate initial client assessment, ensuring appropriate Health and Safety and Safeguarding measures and working closely with workshop tutors to ensure a tailored programme to suit their needs. 

Act as the main point of contact for clients at The Woodworks Project. 

Responsible for client induction in conjunction with the workshop tutors, ensuring a safe working environment and one in which clients feel comfortable to participate and learn.

To be operationally responsible for ensuring safeguarding concerns and referrals are dealt with promptly, and that all actions are recorded and escalated where required. 

To be a source of information to staff on safeguarding issues, and provide advice and guidance on supporting vulnerable clients to overcome personal barriers to learning 

Liaise with workshop tutors to ensure the day to day delivery and monitoring of the workshops safeguarding and wellbeing services and systems

Liaise with workshop tutors to support client’ learning journey with the charity and evaluation of their achievements.

Support clients and liaise closely with external service providers to ensure a smooth and positive transition at the end of the clients’ time with the charity.

Work closely with the Head of Charity and others on fundraising planning and applications to ensure we are accurately and positively demonstrate the benefits of our programme and to ensure that fundraising efforts are targeting towards groups we are most able to support.

Build networks with specialist referral agencies in order to support and add capacity to the Charity’s safeguarding & wellbeing support services 

Ensure that intervention and participation data is captured and recorded in line with Charity procedures. This data should be reviewed and provided with an operational commentary, and used for an end of year report on the impact and operational strengths and development needs of the service.