Senior Administrator

Purpose of the Role

The role of the Senior Administrator is to provide the highest level of administrative support to the charity so that we are able to provide the maximum benefit and best possible experience for our clients.  

We aim to create an environment for our clients that is inclusive, supportive and unpressured, the smooth running of the charity’s admin is integral to this.  

The role involves handling some sensitive and confidential information in a discrete and appropriate manner.

The role involves working closely with our Wellbeing Officer, who provides pastoral care to our clients, and our tutors who run the workshops in which our clients learn and develop woodworking and upholstery skills.

The role reports to the Head of Charity.

Main Duties and Responsibilities

Managing the charity’s communications including telephone, email, written correspondence, social media and website in a timely and appropriate manner.

Support the Wellbeing Officer with client referrals process.

Support the Head of Charity and Bookkeeper with regulatory requirements as needed, including, but not limited to, Charity Commission annual return submissions, corporation and VAT tax returns. 

Support the Head of Charity with HR administration, including (but not limited to) contractual letters, HR filing, placing recruitment ads, timesheets, recording absence, lateness, DBS admin.

Support the Head of Charity with funding application administration.

Ensuring that administrative matters are managed efficiently, including, but not limited to, management of utilities, van maintenance, insurance and tax, charity insurance.

Ensuring that the charity remains compliant with key regulatory requirements including, but not limited to, Health & Safety laws and General Data Protection Regulation (GDPR).

Be the first point of contact for office tenants (sub-let) and escalate any issues that are unresolved.

Designing office workflow and providing feedback to improve internal performance.

Managing inventory of office supplies, including stationery and multimedia equipment to ensure smooth office operations

Supporting the Head of Charity with ad-hoc administrative matters such as coordinating Trustee meetings, note taking, policy and governance documentation and research as directed.

Work with the Head of Charity and Tutors to develop and deliver workshops for the public to generate revenue and help build the charity’s profile.

Where required, supporting Woodworks Project Shop team administratively and working at Southgate in Bath on an ad hoc basis.

General 

Undertake assigned responsibilities effectively and efficiently, and within regulatory and legislative requirements; achieve individual targets within the Charity’s annual planning and staff performance review processes and budgetary constraints:

•   Everything we do has a Client Focus, with the following core values: Respect, Compassion, Inclusion, Purpose, Creativity and Growth.

•   Ensure effective quality control and continuous improvement in all aspects of this post, in keeping with the Charity’s existing and developing quality assurance systems. 

•   Be committed to professional development, through participation in the Charity continuing professional development programme which includes staff learning days and training events appropriate to the job role. 

•   Comply with and promote Charity’s Safeguarding (including prevent), Data Protection and Health and Safety policies and procedures and to undertake recommended training as and when necessary.

•   Identify and manage risk effectively. 

•   Undertake such other duties as required, commensurate with the grade of the post, as 
may be reasonably required at the initial place of work or at other locations in the 
College. 

•   Adhere to and ensure compliance with all Procedures and as detailed in the 
Client Handbook and Staff Handbook.
 

NB: This job description outlines a range of main duties. It is not exhaustive and can be varied in consultation with the post holder in order to reflect changes in the job or the organisation.