Dear Candidate,

Firstly, thank you for your interest in Share and Repair and applying for the role of Head of Operations.

I hope you find the prospect of supporting our small charity to deliver our inspiring work as exciting as we do. You will find that we are all passionate about the work of Share and Repair and the potential it has to make a real difference to the way we view sustainability in our everyday lives.

Although we are a young charity, we have worked to recruit a supportive and engaged Board of Trustees and a brilliant army of volunteers. We now need a visionary, resourceful and experienced Head of Operations to support our team to deliver our strategy for growth. We are also recruiting a Head of Business Development and together you will be responsible for delivering that s. I do hope you find the following information helpful. We are very excited to be making this new appointment at such a crucial time for our charity and do hope you may consider joining us.

With warmest regards

Lorna Montgomery

CHAIR OF TRUSTEES

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Share and Repair is a small and dynamic charity with a small team of paid staff and a very important team of over 150 enthusiastic volunteers.

They aim to change mindsets and behaviour through the promotion of sharing and repairing to reduce carbon emissions and build cohesive communities through the delivery of four main activities: Repair Cafés (‘Mend it, Don’t End it’); a Library of Things (‘Borrow don’t Buy’); HOW TO Workshops to empower individuals (‘Do more yourself’); and HomeKIT. All activities make a positive environmental impact and support poverty alleviation.

The Share and Repair Shop is based in central Bath and is home to our Library of Things. All activities build skills and help to generate cohesive communities, as well as the reduction of manufacturing, waste to landfill, and spending.

The charity now seeks to recruit an experienced Head of Operations to manage day-to-day operations and ensure that staff and volunteers have the necessary framework and resources to deliver the quality and range of services on offer. This will include:-

Premises and facilities management (including IT);
Managing, developing and supporting the team, ensuring they have access to the necessary resources
Finance
Strengthening the charity’s policies, processes, management and infrastructure to support its continued growth and impact;
Project oversight and development.

We are looking for someone who has proven experience in a senior position in a not-for-profit or small business organisation and of managing, motivating and equipping staff or volunteers to deliver successfully. Financial management experience, including budgeting and delivery of targets and regular reporting is really important too.

You will be working closely with our Head of Business Development and both roles will report to the Board of Trustees.

For further information about the role and how to apply, please see our Information Pack below.

Closing date: 5th June 2023

ALL ABOUT SHARE AND REPAIR

Share and Repair is a small and dynamic Charity Incorporated Organisation (CIO) which aims to change mindsets and behaviour through the promotion of sharing and repairing to reduce carbon emissions and build cohesive communities. We currently run four main activities: Repair Cafés (‘Mend it, Don’t End it’); a Library of Things (‘Borrow don’t Buy’); HOW TO Workshops to empower individuals (‘Do more yourself’); and HomeKIT. All activities make a positive environmental impact and support poverty alleviation. We aim to provide services for all age groups and want to continue to expand our geographical reach to become accessible to more communities. We have a small team of paid staff and a very important team of over 150 enthusiastic volunteers.

We started in 2017 with Repair Cafés as a Community Organisation. We opened The Share and Repair Shop in central Bath in 2020, it is home to our Library of Things, and we also run regular repair sessions and provide information on all our services. The HOW TO Workshops currently

include HOW TO use a sewing machine, HOW TO use power and hand tools and HOW TO maintain a bike, and our latest project HOW TO Reduce Waste/Carbon Footprint aimed at and delivered mainly in Primary Schools. HomeKIT supports low-income households with small electrical household equipment delivered through our partner charities such as Julian House, DHI and Genesis.

All activities build skills and help to generate cohesive communities, as well as the reduction of manufacturing, waste to landfill, and spending.

ALL ABOUT THE ROLE

Your primary responsibility will be to manage our day-to-day operations and ensure that our staff and volunteers have the necessary framework and resources to deliver the quality and range of services we offer and thus supporting future growth in line with our strategy.

This will include being responsible for the following areas:

• Premises and facilities management (including IT);

• Managing and supporting the team, who deliver the Shop Repair sessions, Repair Café session, the Library of Things, Cargo Bike Management, HOW TO workshops, HomeKIT and Carbon Footprint project;

• Finance – budget generation and daily and monthly management and accounts, in line with the action plans;

• People management and development, including resource planning; Putting people first; • Strengthening the charity’s policies, processes, management and infrastructure to support its continued growth and impact;

• Project oversight and development.

You will be managing the following staff:

• Shop Manager (full-time)

• Community Projects Manager (20 hours pw)

• Volunteer Co-ordinator (12 hours pw)

You will be supported by a range of specialists including:

• Chair of Trustees

• Treasurer

• Comms and PR

• Marketing Advisor

• Health and Safety Co-ordinator

The key accountabilities and responsibilities of the role are as follows:

Implementation of our growth strategy and vision

The implementation of annual action plans for the growth of our activities including the Library of Things, Repair Cafés, HomeKit and HOW TO Workshops and other projects in line with our vision and strategy.
Monthly reporting to Trustees against planned targets, results and milestones, with proposals for changes to plans where needed

Finance

Forward planning to deliver milestones and targets required by the strategy.
Effective budget planning and daily and monthly control covering all our income and expenditure.
Revision of activities, budgets and pricing if needed.
Financial reporting.

People Management and Development

The management and effective deployment of our three staff, 150+ volunteers, other freelance specialists and interns.
Implementation of our people processes covering performance management, staff development and appraisal.
Ensuring the delivery of training and development for staff and volunteers. Ensuring that internal communication, particularly to our volunteers, is regular, relevant and effective to develop their engagement.

Operations Management

Accountable for the overall operation of our:

● Library of Things, Repairing in the shop and our Cafés, HOW TO Workshops including Schools’ Project on Reducing Waste and HomeKIT.

● Premises and facilities management, including out-based locations.

● Policies, processes, systems and infrastructure to support growth.

● Ensuring health and safety requirements and processes are followed.

● Ensuring compliance with other legislative and regulatory requirements, seeking guidance where needed.

● Risk management and business continuity planning.

All About You

Skills & Abilities

We need you to:-

Be an inspirational manager who is able to motivate others;
Have an ability to persuade and influence, which naturally means you will have excellent verbal and written communication skills;
Be able to quickly build and maintain effective and mutually supportive relationships with our staff, volunteers, trustees and supporters;
Be organised, personally effective and able to travel around the area to deliver our objectives; Have experience of optimising IT infrastructures.

It would be great if you had:-

Mentoring and coaching skills.

Personal Qualities

We need you to be:-

A team player with excellent communication skills – able to take, interpret and relay instructions and actively contribute to the team’s activities;
Business-minded, a strategic thinker – able to analyse a situation, consider all aspects and make proposals and decisions in line with the charity’s goals and objectives;
Passionate about delivering our vision and focused on serving our customers and stakeholders;
A resourceful leader and creative problem solver – able to develop novel solutions and inspire the team to put these into practice;
Adaptable and committed – you are not easily fazed in the face of multiple and changing demands and are keen to see a job done well;
Motivated, capable and proactive – you see that it needs doing and you make sure it gets done;
Empathic and reflective – you know what makes you tick and can anticipate the needs of others. You act on this in a mindful and positive manner;
Able to develop good and creative interpersonal relationships

And of course, you will have:-

A passion for the environment, sustainability and community.

Knowledge & Experience

We need you to have:-

A proven record of achievement in a senior position in a not-for-profit or small business organisation;
Experience of managing, motivating and equipping staff or volunteers to deliver successfully;
Financial management experience, including budgeting and delivery of targets and regular reporting.

And it would be brilliant if you also had some or all of the following:-

Experience of project management across a range of project areas and the full project lifecycle;
Experience of developing processes and procedures to support growth or business change;
Knowledge of legislation relevant to employment and management eg: Equality Act, Health and Safety at Work, GDPR;
Knowledge of our local area;
A post-graduate qualification.

What we are offering

• Salary : £35,000 - 40,000 FTE per annum.Negotiable.

• Contract: Permanent post

• Working hours: Part-time position, 20 hours per week. This includes some evenings and weekends.

• Holiday Entitlement: Holidays of 28 days per year pro rata (including public holidays)

• Pension Arrangements: tbc

• Location: Based in our shop in central Bath and remote working. There will be some local travel in support of our Workshops and Repair Cafés and other objectives.

• Reporting to: Chair and Board of Trustees

Recruitment Process

• Application by CV and covering letter, telling us why you would like to be considered for the role and what relevant experience and skills you have to offer. Please send it to our Recruitment Partner, Mel Stevens at Shine Charity Recruitment (mel@shinecharityrecruitment.co.uk)

• Closing Date: 5pm on 5th June 2023

• Initial Interview Date: w/c 5th June2023

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