About us

Each local Citizens Advice office is an independent charity. We provide quality assured advice and information services across Bath and NE Somerset, which covers the city of Bath, several smaller towns and the surrounding rural area.

Our advice is free, confidential, independent and impartial. We also use our first-hand knowledge of the problems our clients are facing to campaign for changes to policy and practices that affect their lives.

The role

Our volunteer advisers are supported by a team of supervisors who are responsible for planning, organising and managing the practicalities of the advice session due to an exciting new funding partner we are now seeking to expand this team.

The Supervisor Team provide support to advisers in using the information system and other resources, managing enquiries and identifying options for clients. They contribute to training in advice work and to quality assurance through case checking and file reviews, giving constructive feedback to volunteers. In our One Stop Shop locations supervisors also carry out brief initial checks to identify the best route for each client through the advice process.

We value diversity and promote equality and would welcome suitably qualified people with disabilities and minority ethnic applicants as these groups are under-represented in our workforce.

The selection process

Please download and complete the application form from our website and e-mail to emily.davies@cab-banes.org  (CV applications will not be accepted) If you are unable to send the application form electronically post it to Emily Davies, CA BANES, 2 Edgar Buildings, George Street, Bath BA1 2EE. Please address each point of the person specification in your application. 

If you have any questions please email Richard Yates richard.yates@cab-banes.org or call on 01225 303810.